Privacy Policy

Mutually helps you think through your relationship through AI-guided conversations. This policy explains what the web app stores, which services help run it, and what you can remove.

Your account and conversations

• A guest account. Starting your first session creates a guest account with a random identifier. A sign-in credential is stored in your browser so you can return to it. Clearing browser storage can remove your access to an unverified guest account.
• Your email. You can try your first session without an email. Verify an email to keep access across devices or subscribe. We use it for verification, sign-in and account-related messages.
• Your conversations. We store messages, conversation titles, summaries and takeaways to show your history and provide context in later sessions. Your messages and relevant past context are sent to Anthropic to generate responses.
• Your subscription. Stripe processes payments. Mutually stores billing identifiers, subscription status and access records, not your full card number.
• Technical information. The services running the app process connection information such as IP addresses to deliver requests and prevent abuse. We also record basic product event counts, such as a session starting or a paywall opening. These browser events exclude message text, relationship choices, email addresses and sign-in URLs.

Services that help run Mutually

We do not sell your data. Anthropic generates responses; Supabase manages authentication and stores account and conversation data; Resend delivers account emails; Stripe processes payments; and Render hosts the web service. Cloudflare Turnstile checks signup and sign-in requests for automated abuse. Pages also load typefaces from Google Fonts. These providers receive the information needed for their role and process it under their own terms. Google Analytics is available only on our public homepage and blog, after you choose to allow it. The private app, including sign-in, intake, conversations and billing pages, does not load Google Analytics.

Optional website analytics

If you allow analytics, Google Analytics uses cookies to measure visits to our homepage and blog. We send the public page address without query parameters or fragments, its title, and the referring website’s origin when available. Google also processes device, browser and connection information. We do not send conversation text, relationship choices, email addresses, account identifiers or sign-in links to Google Analytics. Advertising personalization and Google signals are disabled. Learn how Google uses information from sites that use its services.

You can decline analytics and still use the site. Change your choice using Analytics choices in the homepage or blog footer. Declining prevents further analytics collection in this browser; it does not erase earlier data held by Google. We respect Global Privacy Control and Do Not Track browser signals. Your analytics choice is separate from permission to share conversation data with Anthropic.

Your choice about AI sharing

Before starting AI-guided conversation, Mutually asks whether you allow sharing with Anthropic. This includes your messages, relationship details you enter, and relevant context from earlier conversations, used to generate replies, conversation titles, summaries and takeaways. We record your choice and the version of the explanation you reviewed with your account.

You can review or withdraw this permission in AI sharing in web Settings or your iPhone Account. The choice applies to the same Mutually account across devices. With permission off, new AI requests are blocked; a request already authorized or in progress may finish. Your saved history, billing management and account-deletion options remain available. Withdrawing permission does not cancel a subscription or remove data already shared with providers.

Deleting conversations

In Settings, choose Delete conversations to remove your saved conversations, summaries and takeaways from the app’s active database. This keeps your account, the record of whether you used your free session, and billing records. It does not cancel a subscription. Use Manage or cancel separately to stop renewals.

Deleting conversations does not immediately erase copies held in service backups or provider records. For requests about your account or other personal data, contact us below.

Using a guest account

You can begin without sharing your name or email. A guest account is still stored on our servers, and anything you write may contain identifying information. Share only what you are comfortable including in a conversation.

Not therapy

Mutually is not therapy, medical care, or a crisis service, and conversations are not a substitute for professional help. If you’re in crisis, call or text 988 (US Suicide & Crisis Lifeline) or call 911.

Contact

Questions about your data: support@mutually.ai.